Frequently Asked Questions
Everything you need to know about shopping at The Hambledon
What are your standard shipping rates and delivery times?
We offer standard shipping within 3-5 business days for a flat rate of $5.95, and express next-day delivery for $12.00. Orders over $75 qualify for free standard shipping.
What is your return policy?
We accept returns on all unused items in their original packaging within 30 days of purchase. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Can I track my order once it has been placed?
Yes, once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery's progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, we ship to customers within the United Kingdom and the United States. We are working on expanding our international delivery options in the near future.
What should I do if my item arrives damaged?
We take great care in packaging, but if an item arrives damaged, please contact our support team within 48 hours of delivery with a photo of the damage to arrange a replacement or refund.